Customer Support Engineer

Team Description:The Customer Support team at ALINA is a vital interface between our groundbreaking neurotechnology products and our clients. Our team ensures that users of our Quantum Magnetoencephalography (QMEG) technology and related devices receive comprehensive support, contributing to their successful deployment and operation. As a Customer Support Engineer, you will play a crucial role in providing technical assistance, resolving issues, and enhancing overall customer satisfaction.

Job Responsibilities:

Provide technical support to clients regarding the installation, operation, and maintenance of ALINA’s neurotechnology products, including QMEG systems.
Troubleshoot and resolve hardware and software issues related to our products, both remotely and on-site as required.
Coordinate with the engineering and product development teams to understand product specifications and functionalities thoroughly.
Conduct training sessions for clients on the proper use and maintenance of our products.
Gather customer feedback and collaborate with internal teams to improve product functionality and support services.
Maintain detailed records of customer interactions, issues, and resolutions.
Stay up-to-date with the latest advancements in neurotechnology and customer support best practices.

Key Qualifications:

Bachelor’s degree in Engineering, Computer Science, Biomedical Engineering, or a related technical field.
Minimum of 2 years of experience in a customer support or technical support role, preferably in the medical device or technology sector.
Strong understanding of hardware and software troubleshooting techniques.
Excellent communication and customer service skills, with the ability to explain technical concepts clearly and effectively.
Ability to work independently and manage multiple tasks simultaneously.

Preferred Qualifications:

Experience with neuroimaging or neurotechnology devices.
Proficiency in additional languages is a plus, given the global client base.
Demonstrated ability to work effectively in high-pressure situations.
Experience conducting training sessions or workshops.

Pay Range:

The salary for this position ranges from $60,000 to $80,000 per annum, depending on experience and qualifications. ALINA offers a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.

As a Customer Support Engineer at ALINA, you will be a key ambassador of our brand, ensuring that our clients receive the highest level of support and service, contributing significantly to the advancement of neurotechnology and customer success.

What We Offer:
- An opportunity to change the world and work with some of the smartest and most talented experts from different fields
- Growth potential. We rapidly advance team members who have an outsized impact
- Excellent medical, dental, and vision insurance through a PPO plan; parental leave
- Flexible time off + paid holidays
- Equity + 401(k) plan
- Commuter Benefits
- Meals provided

Multiple studies have found that a higher percentage of women and BIPOC candidates won't apply if they don't meet every listed qualification. ALINA values candidates of all backgrounds. If you find yourself excited by our mission but you don't check every box in the description, we encourage you to apply anyway! ALINA provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.If you need a reasonable accommodation at any point in the interview process, please let us know. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in those processes.

TO APPLY: Please email your resume/CV and cover letter to HR@alina.institute